Frequently Asked Questions - Service FAQs

Q: How is payment to be made?

A: We take cash, check, Visa, Mastercard, Discover, and American Express. On certain jobs financing is available through American General. All work is COD and payment is expected when the technician has completed the work.

Q: Do you charge to come out?

A: We do have a trip charge. This fee is a flat rate price that covers our trip and diagnostic time. Unlike other companies that charge by the hour, we don’t feel you should have to pay extra for a technician who may not be as fast as another. In any case this fee is waived when you elect to have us perform your repair. Our service rep will quote you our current rate when you schedule your call.

Q: Can you do the job in one visit?

A: In most cases, yes. The reason we can complete most jobs on the first visit is our preparation. Our service vehicles are virtual mobile warehouses. We stock all of the most commonly used parts on board. It’s also equipped with almost every specialty tool a technician would need. If we don’t have the part on board, we’ll do whatever we can to find the item and get it out to your home asap.

Q: How do you figure out your prices?

A: We do thousands of jobs each year. Each job listed in the price book has a history behind it. We have time and material statistics for every job that we have done since 1968. To compute a job rate, we take the average time and material for that job and use that data in conjunction with all of our other costs of doing business to calculate a final price using a pricing matrix. We review our prices each year and adjust them if necessary.

Q: How much do you Charge?

We charge by the job and not by the hour. We don’t give estimates we give firm quotes for everything we do. We have some people who work at the company who are faster than others. With that in mind, we decided our price should be the same for everyone, regardless of who does the work. All our work is done in accordance with national, state and local building codes and is performed to the highest possible standards. Once the parameters of the job are outlined and a price is given, that is the price, it will not go up.

Every job we do is listed in our price book. Our clients are shown the book prior to starting the job. The price is the same for everyone. It doesn’t matter what neighborhood you live in, your age, or your income level, it’s set and it’s listed in the book.